IT Support

Position Overview

We are seeking a motivated and skilled IT Support Coordinator to join our team. Unlike traditional IT support roles, this position focuses on coordination, communication, and process management rather than hands-on hardware troubleshooting. The ideal candidate will have excellent English communication skills and strong proficiency in Microsoft Office applications, serving as the link between technical teams and business stakeholders.

Key Responsibilities:

First Point of Contact: Serve as the initial contact for internal teams or clients, addressing IT-related inquiries promptly and professionally.
Multi-Channel Support: Provide assistance via email, phone, and chat for issues related to software, networking, and system access (excluding hardware repairs).
Record Keeping: Maintain detailed records of support activities and interactions in the company’s CRM or ticketing system.
Collaboration: Work closely with internal departments to escalate and resolve complex technical problems.
Process Monitoring: Track and identify recurring issues to help improve support processes and enhance system efficiency.
User Guidance: Offer clear instructions and support for basic IT tasks such as login processes, Microsoft Office usage, and general system navigation.

Required Skills:

Fluency in English with strong verbal and written communication skills.
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook).
Strong troubleshooting and problem-solving abilities, with a focus on coordination rather than hardware repair.
Ability to work independently as well as collaboratively within a team.
Previous experience in IT support or technical customer service is an advantage.
Willingness to grow and develop within the organization.

Position Overview

Key Responsibilities:

Required Skills:

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