Location: Mumbai and Thane

We are seeking a highly motivated and skilled Client Support Specialist to join our team. The ideal candidate will have excellent English communication skills, strong proficiency in Microsoft Office applications, and a minimum education qualification of 10+ years of schooling. 

Key Responsibilities 

• Act as the first point of contact for clients, addressing inquiries and resolving issues promptly and professionally. 
• Provide exceptional support via email, phone, and chat to ensure client satisfaction. 
• Maintain accurate records of client interactions and support activities in the company’s CRM system. 
• Collaborate with internal teams to escalate and resolve technical  issues. 
• Proactively identify and report recurring client concerns to improve processes and services. 

Requirements 

• Fluency in English: Strong verbal and written communication skills. 
• Proficiency in Microsoft Office: Ability to use Word, Excel, PowerPoint, and Outlook effectively. 
• Educational Qualification: Minimum of 10+ years of schooling. 
• Ability to work independently and as part of a team. 
• Prior experience in a client support or customer service role is a plus. 
• Opportunities for career growth and development.